With Guides, the same remote experts can assist you through a problem while you have the holographic content of a Guide appearing before you.Įmpower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. Using Guides, you can join any Teams meeting, see your full calendar, access all your important files, annotate, and more. Then he walks to the production area where the machine is located.Īnd he puts on his hololens and joins the planned meeting via a button on the "call" tab.Did you know that you can access better calling experiences with Dynamics 365 Guides? You always have to know who are your possible experts and you have to build up the federations and trusts BEFORE an issue occurs.įirstline worker sends an invitation for a teams-meeting to the external expert via outlook in his office. We are a big company with about 80000 employees worldwide and we have one global managed azure tenant - the security level I would describe as "high".īulding federations ist not feasible for us and it further "kills" the use case of having spontaneus support. It's not possible to call the vendor (external expert) directly via the hololens call tab due to the fact our tenant is not "open" to other tenants and therefor its not possible to find the expert in the directory.Īnd to be honest - I'm fine with it. Thank you very much for the youtube link, a very good explanation about the licensing !įirstline worker has an issue with a machine or production system in front of himįirstline worker will put on the hololens to have a spontaneous session with the vendor (expert). Therefore we are currently looking into other options, but I much rather leverage the Microsoft platform. I think the remote assist app is a great thing, but it is not feasable for us to add any client to our AD as an external user and assign licenses to them.
If necessary he could also download an app. I could image something like, the customer calls our service support number, they send him a link to such a remote assist session and he can join the session and present everything on his phone. So basically same process, just with people outside of our tenant. Our use case would be that we are in the construction business and our (external customer) out on the construction site needs to be able to show what he is seeing, while our internal expert would then draw / collaborate on what the customer is showing him with his (customers) phone.
I would like to check, if there are any updates or plans to offer an option to use remote assist with customers more easily.
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